FAQ - Fortnite Shop

Shipping policy

When will my order be shipped?

Once your order has been placed, the processing of your order, the manufacture of our products and the shipment of your order (Free delivery) takes between 12 to 20 days. However, due to the special conditions of COVID, delivery times can be extended but don’t worry, the delivery will be made as soon as possible with the postal services.

Our team will be happy to help you if you have any questions.

What if i have not received part of my order?

It is possible that one or more items according to your order do not reach you at the same time.
This is normal, it could have been sent in more than one parcel.

Your products can be delivered in several parcels. Don’t worry the rest of your order is on the way and will arrive shortly.

I did not receveid my order?

Your package is lost or damaged ? Our “Secure Delivery” protects you from all disputes. Fortnite shop assumes 100% responsibility and will immediately send you a new parcel at our expenses.

In case of a problem with your order, do not hesitate to contact us. Our team will help you as soon as possible to solve your problem

Cancel my Order and Returns

.How do i ship my order back to you?

You can send your package back to us in case of a product defect.

The quality of our articles is subject to a very strict control before each shipment. However, if your products have any manufacturing defect, please send us a photo of the product (in the original packaging if possible) with your order number. To be eligible for a return, your item must be unused and in the same condition as when you received it.

You have 14 days to return the product, after receiving it we will refund the full amount of your order.

Can i modify my order?

Yes of course, you can add or remove items in your cart if your order is not “in process”.
You have 12 hours to contact us after your payment to modify your order.

Can i cancel my order?

Yes, you can cancel your order.
We recommend you to contact us maximum 12 hours after placing your order before it is being processed.

If the order is already being prepared, the cancellation fee will however be 40% of the purchase price.
Please contact us if you have any doubts so that we can solve your problem as quickly as possible.

The size doesn’t fit me

Please, before ordering you can check our size guide that you’ll be able to find in the description page of any product.

The buyer assumes full responsibility for products that are too small / large.

Contact us if you encounter this type of problem, our team will do everything to satisfy you (by offering you a compensation for example).

Security & Payment

I iwll receive a confirmation email after i place an order?

Once you have placed an order you will shortly receive a confirmation email. Keep this e-mail and the number of your order as proof of your purchase on our shop. In case of assistance with our support, we will ask you for these informations in order to solve your problem.

Is it safe to order online?

You can be assured that ordering on Fortnite Shop is safe ! We’re a member of “Verified by Visa” and “Secure by MasterCard”, providing additional security when using your payment cards online.

Your bank details or credit card information will not be communicated to us. All payments are protected by our 128-bit SSL encrypted payment processor.